Services


"Support/Upgrade All In Plan"


distrib-u-tec offers a variety of services to our clients based upon their individual needs. Our most popular service is our annual all-in support and upgrade plan, which includes the following:

  • Telephone user support for Licensed Users
  • Technical support through high speed internet
  • distrib-u-tec routine new feature Updates
  • Payroll Updates – tax and T4 Canadian Payroll
  • Fax-back and email answers to common questions
  • Updates to User guides
  • distrib-u-tec newsletter
  • Pro-active data integrity Checks
  • Periodic Off-Site back-up
  • System Consulting
Emergency Response

Remote communication software is loaded at every client site to allow direct and immediate response to any problems. This method of support is designed to get you running smoothly in the shortest period of time possible.

Ongoing Training

Training is conducted via the internet through secured communication between distrib-u-tec Trainers and your local workstation. A catalogue of standard training sessions is available to plan training for new users and ongoing training.  Intermediate and advanced users may request customized training sessions based upon their current needs.